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How Do I Communicate with My Virtual Assistant?

August 19, 2008

Many solo professionals have concerns about using a virtual assistant because they aren’t sure how they will communicate effectively. With an administrative assistant in an office, there’s the one-on-one personal contact that most executives are familiar with. So how do you communicate with a virtual assistant that you may never even meet in person?

With today’s advanced technology, the issue of communication is easily resolved. In addition to using the telephone, most solo professionals communicate using email. In addition, there are online collaboration tools, Skype, eFax and a host of other online tools to keep in touch.

There are some basic tips to keep in mind to ensure effective communication with your virtual assistant. First, let your virtual assistant know how you best communicate. Is it by phone, email, or some other method? Once this is established, your virtual assistant can be sure your primary communications are done by this method. Some of my clients prefer the telephone, others email. By communicating the way they prefer, the client feels more at ease.

Another important aspect of communication is to determine how often you want to communicate with your virtual assistant. Do you want Friday afternoon updates on a weekly basis by email? Or would you rather talk by phone every Monday morning? It’s important to have enough communication with your virtual assistant so you feel your projects are being addressed and handled in a timely manner. This is especially important if there are deadlines to meet.

Perhaps most important is to be clear in your communications. Clearly explaining what you expect of your virtual assistant will make everyone’s job easier. Communication works when both you and your virtual assistant are committed to making it work.

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2 Comments leave one →
  1. August 21, 2008 6:02 pm

    Great topic. In order to maintain good customer service and to hold on to our current clients it is imperative to have good lines of communication.

  2. August 21, 2008 10:02 pm

    Thanks Angi. This is an area many solo professionals could improve in. Of course those of us who are virtual assistants need to remember to communicate often and clearly with our clients.

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